We‘re Here to Help
Get in touch with our dedicated support team for assistance with any questions or technical issues
Contact Details
Phone Support
+1 (732) 501 5974
Mon-Fri, 9am-6pm
Email Support
support@terafence.us
24-hour response time
Social Support
@TerafenceSupport
For quick public queries
Support Hours
Emergency support available 24/7 for critical security issues for enterprise customers.
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Frequently Asked Questions
What information should I provide when contacting support?
Please include your product version, system details, and a clear description of the issue with any error messages. Screenshots or screen recordings are also helpful.
How quickly will I receive a response?
For standard support, we aim to respond within 24 business hours. Premium support customers receive priority responses based on their service level agreement.
Do you offer training or implementation services?
Yes, we offer personalized training sessions and implementation services to help you get the most out of our products. Contact our sales team for more information on available options.
How can I access advanced technical resources?
Advanced technical resources, including developer documentation, integration guides, and best practice recommendations are available through our knowledge base portal. Contact our support team to get access.